Refund Policy

1. The 7-day window (new subscriptions)

If you subscribe to a Rightswype paid tier (Plus or Gold) for the first time and change your mind within 7 calendar days, email billing@rightswype.com from the email on the account. We refund the full amount charged. No questions, no friction. Refunds are issued to the original payment method via Razorpay; the bank-side settlement typically takes 5–7 business days.

This window applies once per customer per lifetime.

2. After the 7-day window

Subscription fees for the current paid period are non-refundable after the first 7 days. You keep access to your tier until the end of the period you paid for; cancelling stops the next auto-renewal but does not refund the current period.

3. Consumed in-app spend (super-likes, boosts)

Once a super-like is sent or a boost is activated, the credit is consumed and not refundable. Unconsumed credits remain in your account until they expire (per the credit's stated validity) or your account is closed.

One exception: if you spent a super-like or boost on a launch-period demo profile (see Terms § 2A), we refund the credit in-kind on request to hello@rightswype.com.

4. Refunds we initiate

We will proactively refund (pro-rata for unused time):

• Material adverse changesto a paid feature you signed up for — we reduce or remove a core paid capability mid-period
• Sustained service outage— more than 48 consecutive hours of unavailability in a calendar month, on request
• Duplicate charges caused by our error
• Account terminated by us in error— if our appeals review reverses a termination decision and you had unused paid time, we refund pro-rata or restore the time, your choice

5. Refunds we do not give

• You didn't get matches you hoped for — outcomes from a dating app aren't guaranteed by paying
• You forgot to cancel before auto-renewal — we send a renewal reminder; if you missed it, the 7-day refund window does not reset on renewals
• Your account was terminated for violating these Terms or our Community Guidelines
• You're unhappy with another user's behaviour — we'll act on the report, but the refund line is your relationship with us, not with that user

6. How to request a refund

1. Email billing@rightswype.com from your account email
2. Include the Razorpay payment ID (you got an email receipt; it's the pay_XXXX string)
3. One-line reason — we don't interrogate, it's for our records
4. We confirm within 2 business days and trigger the refund within 5
5. Bank-side settlement is 5–7 additional business days for cards; instant to a few hours for UPI

7. India consumer protection

This policy is in addition to your statutory rights under the Consumer Protection Act, 2019. Where a statutory right conflicts with this policy, the statute prevails. The District Consumer Disputes Redressal Commission at Bengaluru is the applicable forum below the value threshold; see Terms § 9 for our dispute-resolution process generally.