We're a small team. We read everything.
The fastest way to reach us is email. We're based in India and aim to reply within 24 hours on weekdays, sometimes sooner.
General support
App questions, billing, profile help, anything that's not a safety concern.
Safety, harassment, or abuse
Inside the app, tap any profile and use Report— that's the fastest path, and it auto-blocks the reported user for an hour while we review.
If you can't reach the app, email safety@rightswype.com with as much detail as you're comfortable sharing. Real human reviews every message; we aim for under 12 hours.
Grievance officer
India's Digital Personal Data Protection Act 2023 requires us to name a contactable officer for data-related grievances (privacy, deletion, access requests, complaints about how we process your information).
- Office
- Grievance Officer, Rightswype
- Response window
- Acknowledged within 24 hours (IT Rules 2021 Rule 3(2)(a)); content/safety grievances resolved within 15 days; data-only grievances under DPDPA may take up to 30 days where complex.
- Right to appeal
- If you're unhappy with the Grievance Officer's decision, you can appeal to the Grievance Appellate Committee under IT Rules 2021 Rule 4A.
For account deletion (your DPDPA "right to erasure"), you can also delete in-app: sign in → Account → Danger zone. Cascade-deletes your profile, photos, matches, and messages immediately.
Press & partnerships
Reporters, podcasters, brand collabs: press@rightswype.com. We respond within 48 hours and can fast-track time-sensitive stories.
Postal mail isn't supported yet. If you're sending legal notice, email is fine — we'll confirm receipt.